Privacy Policy – Crystals

1. Information We Collect

1.1 Personal Information

We may collect personal information that can identify you, such as:

Full name
Contact details (email address, phone number, physical address)
Date of birth
Payment information (credit/debit card details, bank account information)
Username and password for your account with us
Government-issued identification numbers (where required by law or for verification purposes)

1.2 Non-Personal Information

We may also collect non-personal information that does not directly identify you, including:

Browser type and version
Operating system
Internet Protocol (IP) address
Device information (device type, unique device identifiers)
Usage data, such as the pages you visit on our website, the features you use, and the time and duration of your interactions with our Services
Cookies and other tracking technologies (as described in Section 4)

1.3 Information from Third Parties

We may receive personal and non-personal information about you from third parties, such as:

Service providers (e.g., payment processors, shipping companies)
Social media platforms (if you connect with our Services through a social media account)
Marketing partners
Publicly available sources

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and maintain our Services
To process and fulfill your orders, requests, or transactions
To communicate with you, including sending you updates, notifications, and marketing materials (where you have consented to receive such communications)
To personalize your experience with our Services, such as providing tailored content and recommendations
To improve our Services, including developing new features and functionality
To protect the security and integrity of our Services and our users
To comply with legal obligations, such as responding to legal requests and enforcing our terms and conditions
For other purposes disclosed to you at the time of collection or with your consent

3. How We Disclose Your Information

We may disclose your information in the following circumstances:

To our service providers who assist us in operating our Services (e.g., hosting providers, payment processors, marketing agencies), subject to confidentiality obligations
To our business partners with whom we collaborate to offer products or services, with your consent where required
In connection with a merger, acquisition, sale of assets, or other business transaction, where your information may be transferred as part of the transaction
To comply with applicable laws, regulations, legal processes, or government requests
To protect our rights, property, or safety, or the rights, property, or safety of others
With your consent or at your direction

4. Cookies and Tracking Technologies

We use cookies and other tracking technologies (such as web beacons, pixels, and analytics tools) to collect information about your use of our Services. Cookies are small text files that are stored on your device. You can configure your browser to refuse cookies or to alert you when cookies are being sent. However, some features of our Services may not function properly if you disable cookies.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted). We use cookies for purposes such as:

Authenticating users
Remembering user preferences
Analyzing usage patterns
Delivering targeted advertising

5. Data Security

We take reasonable measures to protect the security of your information and prevent unauthorized access, use, or disclosure. These measures include administrative, technical, and physical safeguards, such as encryption, firewalls, access controls, and employee training. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. When determining the retention period, we consider factors such as the nature and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we use the information, and applicable legal requirements.

7. Your Rights

Depending on your jurisdiction, you may have the following rights with respect to your personal information:

The right to access the personal information we hold about you
The right to request correction of inaccurate personal information
The right to request deletion of your personal information, subject to certain exceptions
The right to restrict or object to the processing of your personal information
The right to data portability, where applicable
The right to withdraw your consent to processing, where processing is based on consent

To exercise these rights, please contact us through relevant channels. We may require you to provide verification of your identity before processing your request.

8. Third-Party Links

Our Services may contain links to third-party websites or services. This Privacy Policy does not apply to such third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites or services you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on our website and indicating the date of the last update. Your continued use of our Services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically.